Refund & Cancellation Policy

Cancellation

You can ask us to cancel a document request before we start processing it. Once processing has started (including OTP, captcha, or a government portal session), the request cannot be cancelled.

Service charges

The listed service fee (currently ₹10 for live services) is deducted from your wallet after a successful download. A wallet debit for a completed download is not refundable except as set out below.

When a refund may apply

We may refund a payment or wallet charge if:

• You were charged twice for the same request or recharge by mistake.
• We cannot complete your download for a reason on our side (for example, a mylandocs technical failure after you paid).

When a refund is not available

A refund is not available when:

• We have already started processing your request.
• The details you submitted are incorrect or incomplete.
• The request is rejected by the issuing authority because of the details you provided.
• A government portal is slow, unavailable, or returns no record for the details you entered.
• You changed your mind after a successful download.

Wallet recharges

Successful wallet recharges add balance you can use for future requests. Unused wallet balance is not automatically refunded to your bank or UPI account. If a recharge payment succeeded but balance was not credited, contact support with the order reference.

How refunds are paid

If we approve a refund, we return it to your original payment method or as wallet credit within 7–10 business days, depending on the payment provider.

How to request a refund

Raise a ticket in the app or email mylandocs@gmail.com with your registered mobile number and order details. Phone: +91 6369640195.